Product Name: Ophidia GG Tote Bag
Product Type: Women's Luxury Handbag
Features:
- Crafted with premium GG Supreme canvas and leather detailing.
- Iconic green and red web stripe for a timeless look.
- Spacious tote design with ample storage for daily essentials.
- Durable double handles for comfortable carry.
- Interior compartments for organized storage.
- Comes with an original box for gifting or safe storage.
Dimensions: Generous size, perfect for work or travel.
SKU: AV165
Use: A stylish and versatile tote bag that blends fashion and function effortlessly.
Return Policy
At Scentiq, we are committed to providing our customers with premium fragrances and a satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Note: Full unboxing video of intact box with label showing all 6 sides is mandatory.
Cancellation Charges Policy
- Once an order has been shipped, cancellations will incur a fee of Rs.200, payable by the customer. This charge covers shipping, handling, and restocking costs.
- If you wish to cancel your order after it has been shipped, please contact our customer support team as soon as possible.
Returns
- Eligibility for Returns:
- Returns are accepted within 24 hours after the order is delivered.
- To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
- Items that have been opened, used, or altered in any way are not eligible for return.
- Return Process:
- To initiate a return, please contact our customer service team at care.scentiq@gmail.com | +91 9033807576 with your order number and reason for return.
- Once your return request is approved, you will receive instructions on how to send your item back to us.
- The customer is responsible for shipping costs associated with the return unless the return is due to a mistake on our part (e.g., wrong item sent, damaged product).
- Non-Returnable Items:
- Gift cards
- Sale or clearance items
Refunds
- Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
- Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Late or Missing Refunds:
- If you haven’t received a refund after the designated time frame, please first check your bank account again.
- Then, contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at care.scentiq@gmail.com | +91 9033807576.
Exchanges
- We do not offer direct exchanges. If you would like to exchange a product, please follow the return process and place a new order for the desired item.
Contact Us
- If you have any questions regarding our Return & Refund Policy, please contact our customer service team at care.scentiq@gmail.com | +91 9033807576.